Frequently Asked Questions

Find answers to the most common questions about shopping at aurrum wear

📦 Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 7-14 business days within Pakistan. Express shipping (3-5 business days) is available at checkout for an additional fee.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over usd 25$ How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package in real-time.

Do you ship internationally?

Currently, we ship within Pakistan only. International shipping may be available in the future.

↩️ Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on all products. Items must be unused, in original packaging, and in resellable condition.

How do I initiate a return?

Email us at support@stayfit.website with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.

Can I exchange an item?

Yes! Contact us to arrange an exchange for a different size, color, or product.

🛡️ Product Warranty

Do your products come with a warranty?

Yes! All watches and smartwatches come with a 1-year manufacturer warranty covering defects in materials and workmanship.

What does the warranty cover?

The warranty covers manufacturing defects, movement failures, and material issues. It does not cover damage from misuse, accidents, or normal wear and tear.

🧼 Product Care

How do I care for my watch?

• Avoid exposure to extreme temperatures
• Clean with a soft, dry cloth
• Avoid contact with chemicals and perfumes
• Store in a cool, dry place when not in use

Are your watches really waterproof?

Our waterproof watches can withstand splashes, rain, and brief submersion. However, we recommend avoiding prolonged underwater use unless specified as dive-rated.

How do I clean my sunglasses?

Use a microfiber cloth and lens cleaner. Avoid paper towels or rough materials that can scratch the lenses.

💳 Payment & Security

What payment methods do you accept?

We accept all major credit/debit cards, bank transfers, and cash on delivery (COD) for eligible orders.

Is my payment information secure?

Absolutely! We use industry-standard SSL encryption to protect all transactions.

📞 Still Have Questions?

If you can't find the answer you're looking for, please contact us. We're happy to help!