Returns & Refunds Policy

At aurrum wear your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

↩️ 30-Day Return Policy

We accept returns within 30 days of delivery for a full refund or exchange.

Eligible Items

To be eligible for a return, items must be:

✓ Unused and in original condition
✓ In original packaging with all tags attached
✓ Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

✗ Items damaged due to misuse or wear
✗ Products without original packaging
✗ Personalized or custom items
✗ Items marked as final sale

📝 How to Initiate a Return

Step 1: Email us at support@stayfit.website with your order number and reason for return
Step 2: We'll send you return instructions and a return authorization number
Step 3: Pack the item securely in its original packaging
Step 4: Ship the item back using the provided instructions
Step 5: Once we receive and inspect your return, we'll process your refund

💵 Refunds

Processing Time

Refunds are processed within 5-7 business days after we receive your returned item.

Refund Method

Refunds will be issued to your original payment method. Please allow an additional 3-5 business days for the refund to appear in your account.

Shipping Costs

• Original shipping fees are non-refundable
• Return shipping costs are the customer's responsibility unless the item is defective or we made an error

🔄 Exchanges

We're happy to exchange items for a different size, color, or product. Contact us at support@stayfit.website to arrange an exchange.

🛡️ Defective or Damaged Items

If you receive a defective or damaged item:

1. Contact us within 7 days of delivery
2. Provide photos of the damage
3. We'll arrange a free return and send a replacement or full refund

❌ Cancellations

You can cancel your order within 24 hours of purchase for a full refund. After 24 hours, standard return policies apply.

📞 Questions?

If you have any questions about returns or refunds, please contact us. We're here to help!